Policy 

GOVERNING LAW
This privacy policy shall be governed by the laws of Kuwait.

WHAT HAPPENS WITH YOUR INFORMATION?
When you purchasing  from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, your computer’s internet protocol (IP) address will automatically be visible to us. We only collect IP addresses for the purposes of system administration and to audit the use of our site. We will not normally link your IP address to anything personally identifiable. However, with your permission we will use it if  we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, site, from potential harm.

CONSENT

  • How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase,
  • How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customercare.kwt@cozypillow.com
  • Age of consent By using this site, you represent that you are at least the age of majority in your emirate or state or province of residence, or that you are the age of majority in your emirate or state, or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

E-COMMERCE Our store is built on the nopCommerce platform that allows us to sell our products and services to you. Your data is stored through data storage, databases, and cozy pillow network.

PAYMENT If you choose a direct payment gateway to complete your purchase, we will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). the purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information will be deleted.

SECURITY we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.

RETURN & EXCHANGE

We give you 10 days from the delivery date to return it to us (in its original packaging –  and with your original receipt) and we'll happily exchange it or give you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Any item that is returned more than 10 days after delivery or returned not in its original condition, is damaged or missing parts for reasons not due to our error, will not be eligible for exchange or refund.

Delivery and assembly charges are unfortunately non-refundable and some products may not be returned, such as opened pillows. If any product has a manufacturing defect, we will fix or exchange it or give you a refund.

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